1. If the product is shipped within 24 hours, RTO’s & Cancellation by customer, charges will be borne by Voonik & seller rating will increase

  2. If the product is shipped between 24 to 48 hours, RTO’s & Cancellation charges will be borne by the seller partner

  3. If the product is shipped between 48 to 72 hours, RTO’s & Cancellation charges will be borne by the seller partner 2% of selling price will be charged as penalty

  4. If seller cancels an order after customer confirms the order or if the product is not handed to courier within 72 hours, seller will be charged a penalty of 15% of the sales price